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FAQ

  • What are the different subscription offerings?
    You can purchase a monthly or yearly subscription to the FEAR App. Both options give you access to all features in the app! Monthly Subscription: $20.00 USD, automatically renews every month. Yearly Subscription: $180.00 USD (25% savings compared to monthly), automatically renews every year. Cancellation Policy You can cancel your subscription anytime before it renews. If you do not cancel at least 24 hours prior to your renewal date, your subscription will be automatically renewed, and we will charge your account using the payment method on file. Refund Policy We do not offer refunds or credits for missed or failed cancellations, change of mind, unused subscription periods, accidental purchases, or any similar reasons, unless required by law. All sales are final. The FEAR App is a subscription-based application. Upon purchase, you agree to be billed each billing cycle (monthly or yearly) on the same date that you originally signed up, unless you cancel at least 24 hours prior to the end of the period. For more information on how to cancel, see "How Do I Cancel My Subscription?" Our goal is to support you. If you have any additional questions, we encourage you to contact our Customer Success Team at customersuccess@fearfocused.com
  • What are the subscription terms?
    Billing Cycle: The FEAR App is a subscription-based service that will charge your selected payment method each billing cycle on the same date you originally signed up. Your subscription will continue until you choose to cancel. Access to Features: You will have full access to all available strength features and programs within the FEAR app while your subscription is active. Post-Cancellation Access: After cancelling, you will still have access to your account for the remainder of your billing cycle. You will no longer have access to any of the content once your subscription has expired. This includes any weeks you have already completed. This aligns with standard subscription models and the terms of use agreed to upon purchase. Agreement to Charges: Upon subscribing to the FEAR app, you agree to subscription fees and other charges relating to the subscription being billed automatically to the nominated payment method provided by you, on the renewal date of your term. Subscription Fees: Subscription fees will apply regardless of whether or not you use your subscription.
  • How can I update my billing information?
    There are two primary ways that you can update your billing information. · Go to www.fearfocused.com and select "FEAR Dashboard" on the menu · Log into your account at the top-right of the page · Click Billing information to find the cancellation page On this page, you'll see (Cancel) just to the right of your subscription. OR · Log into the FEAR app and click "billing info" on the left side panel We don't manage subscriptions and billing information for our athletes; this prevents unwanted changes in billing status. It is the customer's responsibility to manage and make changes to their own profile and account.
  • How do I cancel my subscription?
    *Please Note that simply deleting your account does not cancel your subscription. You will continue to be charged until you carry out the cancellation process. *Ensure to utilize your desktop to view subscription and billing information. This provides the most information and will allow you to carry out any action you desire. Subscriber Responsibility: It is the responsibility of the subscriber to cancel their subscription when desired. Cancellation Timing: Subscriptions must be managed on the platform where you signed up and must be requested before the end of a billing period to avoid being charged. Refund Policy: No refunds are made based on missed or failed cancellations, change of mind, unused subscription periods, accidental purchases, medical conditions, or any similar event, unless required by law to do so. Support: Our goal is to support you. If you have any additional questions, we encourage you to contact our Customer Success Team at customersuccess@fearfocused.com There are two primary ways that you can update your billing information. · Go to www.fearfocused.com and select "FEAR Dashboard" on the menu · Log into your account at the top-right of the page · Click Billing information to find the cancellation page On this page, you'll see (Cancel) just to the right of your subscription. OR · Log into the FEAR app and click "billing info" on the left side panel We do not manage subscriptions and billing information for our athletes; this prevents unwanted changes in billing status. It is the customer's responsibility to manage and make changes to their own profile and account.
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